Effective Date: May 22, 2025

Welcome to SilkenScent! These Terms and Conditions (“Terms”) govern your use of the SilkenScent website (www.silkenscent.com) and the purchase of any products from us. By accessing or using our website and/or purchasing our products, you agree to be bound by these Terms. Please read them carefully.

1. General

• 1.1 Company Information:
  • Brand Name: SilkenScent
  • Email: info@silkenscent.com
  • Phone No: +92 3122509469
  • Website: www.silkenscent.com
• 1.2 Eligibility: By using this website, you represent that you are at least the age of majority in your jurisdiction (which is 18 years old in Pakistan), or that you are the age of majority in your jurisdiction and you have given us your consent to allow any of your minor dependents to use this site.
• 1.3 Amendments: SilkenScent reserves the right to update, change, or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Products & Services

• 2.1 Product Descriptions: We strive to ensure that all product descriptions, images, and pricing on our website are accurate. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by SilkenScent itself is not as described, your sole remedy is to return it in unused condition.
• 2.2 Pricing: All prices are listed in Pakistani Rupees (PKR) unless otherwise specified. Prices are subject to change without notice. We are not responsible for any typographical errors regarding price or any other matter.
• 2.3 Availability: All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
• 2.4 Colors: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
• 2.5 Prohibited Uses: You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

3. Orders & Payments

• 3.1 Order Acceptance: Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in the description or price of the product, or error in your order.
• 3.2 Payment Methods: We accept [List your accepted payment methods, e.g., Cash on Delivery (COD), Bank Transfer, Credit/Debit Card payments via secure gateway if applicable]. All payments must be received in full before an order is dispatched.
• 3.3 Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
• 3.4 Order Confirmation: Once your order is placed, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, but rather confirms that we have received your order.

4. Shipping & Delivery

• 4.1 Shipping Areas: We currently ship within Pakistan. [Specify if you have any limitations on cities/regions].
• 4.2 Shipping Costs: Shipping costs will be calculated and displayed at checkout.
• 4.3 Delivery Times: Estimated delivery times are provided for your convenience but are not guaranteed. Delays may occur due to unforeseen circumstances or public holidays.
• 4.4 Risk of Loss: All items purchased from SilkenScent are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns & Refunds

• 5.1 Return Policy: We offer a [Number] day return policy from the date of delivery. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• 5.2 Non-Returnable Items:
  • Used or opened perfumes.
  • Gift cards.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• 5.3 Return Process: To initiate a return, please contact us at info@silkenscent.com with your order number and reason for return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• 5.4 Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
• 5.5 Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@silkenscent.com.

6. Intellectual Property

• 6.1 Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SilkenScent or its content suppliers and protected by international copyright laws.
• 6.2 Trademarks: SilkenScent and its logo are trademarks of SilkenScent. Other SilkenScent graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of SilkenScent. SilkenScent’s trademarks and trade dress may not be used in connection with any product or service that is not SilkenScent’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SilkenScent.

7. Privacy Policy

• Our Privacy Policy, available at [Link to your Privacy Policy page, if separate. If not, state that it’s incorporated here], describes how we collect, use, and disclose your personal information. By using our website, you agree to the terms of our Privacy Policy.

8. Limitation of Liability

• In no event shall SilkenScent, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

9. Indemnification

• You agree to indemnify, defend and hold harmless SilkenScent and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

10. Governing Law & Dispute Resolution

• These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan.
• Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the competent courts of Karachi, Pakistan.

11. Severability

• In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Entire Agreement

• The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
• Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

13. Contact Information

• Questions about the Terms of Service should be sent to us at info@silkenscent.com.