At SilkenScent, we are committed to providing you with exquisite fragrances and a satisfying shopping experience. We understand that sometimes a purchase may not be exactly what you expected. Please read our Refund & Exchange Policy carefully to understand your options.

1. Our Commitment to Quality

Every SilkenScent perfume undergoes rigorous quality checks before it leaves our facility. We ensure that our products are packaged securely to prevent damage during transit.

2. Eligibility for Refund or Exchange

To be eligible for a refund or exchange, your item must meet the following criteria:

• Unused and Unopened: The perfume bottle must be unused, unopened, and its original cellophane wrapping (if applicable) and tamper-evident seal must be intact. We cannot accept returns or exchanges for perfumes that have been sprayed, used, or show any signs of being opened.
• Original Packaging: The item must be returned in its original, undamaged packaging, including the box, inserts, and any accessories.
• Proof of Purchase: You must provide a valid receipt or proof of purchase (e.g., order confirmation email, invoice).
• Timeframe: Your request for a refund or exchange must be initiated within [Number, e.g., 7] calendar days from the date of delivery.

Reasons for Refund or Exchange:

• Damaged Product: If your product arrives damaged due to transit. We may require photographic evidence of the damage.
• Incorrect Product: If you received a product different from what you ordered.
• Manufacturing Defect: If the product has a verifiable manufacturing defect (e.g., faulty spray mechanism, leakage from bottle not due to transit damage).

Non-Eligible Items for Refund or Exchange:

• Perfumes that have been used, sprayed, or whose original packaging/seal has been opened or tampered with.
• Items returned after the specified [Number] day return window.
• Gift cards.
• Products purchased during sales or promotional periods unless they arrive damaged or incorrect.
• Items damaged due to customer misuse or negligence.

3. How to Initiate a Refund or Exchange

To request a refund or exchange, please follow these steps:

1. Contact Us: Email us at info@silkenscent.com or call us at +92 3122509469 within the [Number] day eligibility period.
2. Provide Information: In your email or call, please include:
   • Your full name
   • Order number
   • Date of purchase
   • Reason for return/exchange (e.g., “damaged item,” “incorrect product,” “manufacturing defect”)
   • Attach clear photographs if the item is damaged or incorrect.
3. Await Approval: Our customer service team will review your request and provide instructions on how to proceed, usually within 1-2 business days.
4. Return Shipping: If your return is approved, you will be responsible for securely packaging the item and shipping it back to us.
   • For Damaged/Incorrect/Defective Items: SilkenScent will cover the return shipping costs. We will provide you with a return shipping label or advise on the method.
   • For Other Approved Returns (e.g., change of mind, if applicable by policy): You will be responsible for the return shipping costs. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

4. Processing Refunds

• Once your returned item is received and inspected by our team, we will send you an email notification confirming its arrival.
• We will then notify you of the approval or rejection of your refund based on our eligibility criteria.
• If approved, your refund will be processed to your original method of payment within [Number, e.g., 5-10] business days. Please note that banking processing times may vary.
• Original shipping charges are non-refundable, except in cases where the product was damaged, incorrect, or defective upon arrival.

5. Processing Exchanges

• If your exchange request is approved (for damaged, incorrect, or defective items), we will arrange for the shipment of the correct or replacement item once we receive and inspect the returned product.
• Exchanges are subject to product availability. If the desired item is out of stock, we will offer a refund or an alternative product of similar value.

6. Important Notes:

• We reserve the right to refuse a refund or exchange if the returned item does not meet our eligibility criteria.
• SilkenScent is not responsible for items lost or damaged during return shipping. Please ensure your return is well-packaged and consider insuring valuable items.
• This policy applies only to purchases made directly from www.silkenscent.com. If you purchased our products from a third-party retailer, please refer to their respective refund and exchange policies.

Contact Us:

If you have any questions about our Refund & Exchange Policy, please do not hesitate to contact us:

• Email: info@silkenscent.com
• Phone: +92 3122509469